PLANBET Rules and Policies in Canada
The rules behind PLANBET in Canada — terms and conditions, verification and KYC, anti-money laundering, dispute resolution, privacy, cookies and the responsible gaming tools, gathered in one place.
This page is a plain-language summary, not legal advice. What binds is always the terms live inside the account itself, together with the law where you live — and in Canada that law is provincial. Settle where you stand before you deposit.
About this site
This site describes PLANBET for the reader in Canada: the sportsbook, the casino, the bonus offers and the app. It is an independent information site. It takes no bets, holds no accounts, keeps no money and processes no withdrawals — all of that happens at the operator itself, on the operator's terms.
The editorial text on this site is written by Theo Marsh, who tested PLANBET across sports and esports, pre-match and live, on desktop and mobile, with no commercial relationship to the operator. Where this site quotes figures — wagering requirements, ceilings, windows, coefficients — those are the figures that held at the time of testing. Offers move, and the operator's live site is always the version that counts.
Terms and conditions
Opening an account means accepting the operator's terms. The points that actually matter day to day are few and simple:
- Age. You must be of legal gambling age, which varies by province: 19 in most of Canada, and 18 in Alberta, Manitoba and Quebec. An account opened for someone under age is closed, and its winnings are not paid.
- One account per person. One account per person, household, address, device and payment method. Second accounts are merged or closed.
- Correct details. Your name, date of birth and address have to be entered exactly as they read on the document you will later verify with. A mismatch is the most common reason a first withdrawal runs late.
- Your money, your account. Deposit with a payment method in your own name and you are paid back to the same one.
- Where you are. Canada does not regulate gambling federally: the Criminal Code leaves it to the provinces, so each province runs or licenses its own offer — OLG in Ontario, Loto-Québec, BCLC in British Columbia, the Atlantic Lottery Corporation in the Atlantic provinces and so on. Since April 2022 Ontario has run an open regulated iGaming market through iGaming Ontario and the AGCO, where private operators can be registered. Everywhere else the provincial site is the only provincially licensed option, and an international operator reaches a Canadian player from outside that arrangement rather than on a provincial licence. A handful of territories are blocked outright, and some let you in but keep residents out of the promotions. Seeing an offer is not the same as being entitled to claim it.
- Fair use. Arranging results, automation, exploiting an obvious pricing error and opening accounts purely to harvest bonuses are all prohibited, and the bets involved are voided.
The operator may change the terms. Material changes are announced inside the account; carrying on playing afterwards accepts the new version.
Betting and settlement rules
A bet stands at the price accepted at the moment it was received. Live odds move constantly, and a market suspends when the game state changes — if a price moves between your tap and the confirmation, the slip is either refused or accepted at the new price, depending on what you set in the account.
Settlement follows the official result from the competition organiser. A fixture postponed beyond the operator's settlement window is voided and the stake returns; in a parlay a voided leg counts as odds of 1.00 and the rest of the slip carries on. An obvious pricing error can be corrected after the fact — that is standard across the whole industry and it works both ways.
Cash-out, where it is offered, is priced in real time and is not guaranteed: it disappears when a market suspends and returns when it opens.
General bonus terms
A bonus is a trade, not a gift: you receive bonus funds and, in return, play them through before they turn into withdrawable balance. Five things decide what an offer is actually worth — the wagering requirement, the window, the stake cap per line, the eligible games and the deposit method. Each of them is described in full on the Bonus page.
Opt in to either the sport or the casino track in your account settings before depositing, and staying on the track you chose is what keeps the sequence of offers coming. Almost every promotion is switched off for cryptocurrency accounts. A bonus that expires unfulfilled is lost, along with any winnings built on bonus funds.
Bonus abuse — covering opposite outcomes purely to clear a rollover, say, or running several accounts through the same offer — voids the bets involved and forfeits the bonus funds. This is not small print written to frighten you; it is the one thing on this page that can cost you your balance.
Verification and KYC
Identity verification arrives at your first withdrawal, not at sign-up. The standard set is a photo ID, a proof of address from the last few months and sometimes a confirmation of the payment method you used.
The only thing that slows it down is a name on the account that does not match the document, so type it exactly when you open it. Have the documents ready before you need them and it is a formality that takes minutes rather than days.
Payment rules
| Rule | What it means |
|---|---|
| Closed loop | Withdrawals go back, wherever possible, to the same method you deposited with. |
| Same name | The payment method has to be in the account holder's name. Third-party payments are not accepted. |
| Speed out | Crypto and e-wallets leave fastest, often the same day once verification is complete. Cards run slower because of the underlying payment rails. |
| Crypto and bonuses | Almost every promotion is switched off for cryptocurrency accounts. If you want the offers, fund the account another way. |
| Wagering before withdrawal | An open bonus rollover locks the bonus balance until it is cleared or expires. |
Deposit and withdraw by the same method, in your own name. Cards, Interac and instant methods land immediately on the way in; card withdrawals run slower because of the payment rails underneath, and e-wallets and crypto are the quick way out.
The account currency is set at registration and does not change afterwards — it is what decides what appears in the cashier. Crypto is fast on the way out and switches off almost every promotion on the way in, which is the trade-off to settle before your first deposit rather than after it.
Anti-money laundering
The operator is required to know its customers and the source of their funds. In practice that means identity verification, proportionality checks when an account's volume changes gear, and payments returning by the method they came from.
Accounts used to move money rather than to bet are closed and reported. Depositing by a method that is not in your own name is the shortest route to a frozen account, and it is entirely avoidable.
Complaints and dispute resolution
Start with live chat, which resolves the overwhelming majority of everyday cases and does not keep office hours. For anything that needs a written record or a document attached, use email: a genuinely complicated payment case wants a route a chat window cannot quite give.
- Live chat. The main channel is a multilingual chat available around the clock, and for the great majority of questions it is the right tool.
- Email to support, when the case needs a written record or a document attached — a disputed settlement, a payment that needs escalating.
- A formal complaint to the operator, with your account number, the date, the slip or transaction number and a short account of what happened. A written reply is the starting point for any step after it.
- An external body. If it stays unresolved, the route is the dispute resolution body named under the licence the operator works on. In Ontario, a player on a registered site can also raise the matter with the AGCO.
Keep the slip numbers, the screenshots and the timestamps. If the internal answer does not settle it, the next step is the dispute resolution body named in the operator's terms, which is why it is worth reading where that body sits before you deposit.
Risk notice
Betting is entertainment, and entertainment costs money. Every game on this platform carries a built-in house edge, so the maths favour the operator over time. Individual sessions swing both ways; extended play trends toward the edge.
It has never been a dependable way to make money, and chasing a loss — or chasing a wagering requirement — is the shortest route from a bad night to a real problem.
Privacy
This site collects no accounts, processes no payments and asks for no documents. The personal data you hand over when you open an account goes to the operator, under the operator's privacy policy, and the handling of player data in Canada falls under PIPEDA, alongside the substantially similar provincial laws in Alberta, British Columbia and Quebec.
The links to the operator on this site are affiliate links and carry an identifier. That changes neither the offer you receive nor the price you pay.
Cookie policy
This site uses cookies to remember display preferences and to measure, in aggregate, which pages people read. None of them identifies you by name.
Your browser can block or delete cookies at any time — nothing on these pages stops working if you do.
Responsible gaming
Set a deposit limit on the day you open the account rather than the day you wish you had. Deposit caps, session reminders, cooling-off periods and self-exclusion all sit in the account settings and behave the same on mobile and desktop.
A phone puts a bet one tap away, at any hour, in any gap in the day — and that convenience is exactly what asks for a little intent from you. You must be of legal gambling age, which varies by province, to play.
If your gambling has stopped doing you any good — or someone else's has — free and confidential help is available across Canada, at no cost and with no obligation, through the Responsible Gambling Council. Each province also runs its own helpline and self-exclusion programme through its provincial gaming body.
Contact
Operator support
Live chat around the clock
Quick to answer, and it does not keep office hours. For everyday problems it resolves them, and quickly.
Open PLANBET
For anything about your account, your balance, a withdrawal or a specific bet, talk to the operator: it holds the account, and this site does not. Live chat runs around the clock and email is there for whatever needs a written record.
For an editorial correction on these pages — a figure that has aged, a term that has moved — the text is written by Theo Marsh and corrections are made on the page they appeared on.